Terms & Conditions
Payment of an invoice for materials and or work to be caried out forms the Contract.
The Contract exists between JO MADGWICK UPHOLSTERY and the Customer. The contract will include those instructions written into the contract only.
1. I endeavour to complete items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. I will keep the client informed of any supply problems, or other factors, which can affect delivery times.
2. Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, woodworm treatment, degraded foam or other stuffing etc, which are hidden by upholstery.
3. To avoid confusion, any changes or additional instructions must be confirmed in writing and a price agreed before the work can proceed.
4. Any problems with an order must be brought to my attention within seven days of receipt of the order. Thereafter charges will be made for any corrections.
5. Labour estimate assumes plain fabric. Stripes, checks etc. can take considerably longer to fit and I reserve the right to apply a surcharge.
6. Estimate will include the cost of materials needed to complete the work, based on the cost of materials at the time. This includes foam, hair, webbing, springs. Special or specific items required or needing replacement will be priced separately, such as Pirelli Webbing, castors and feet.
7. I do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can only take responsibility for materials supplied by me. Covering fabric supplied by the customer is at their own risk. Shortage and faults in the fabrics supplied by the customer is the customer’s responsibility.
8. I reserve the right to apply a 25% surcharge for handling fabrics not supplied by me.
9. Fabric and Trimmings are costed separately from the Estimate of work, and will only be ordered when payment has been received from the customer.
10. Carriage and Delivery charges are extra.
11. I cannot be held responsible for fabric flaws. If I cannot cut round them, you will be notified.
12. I reserve the right to add a surcharge to the make-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.
13. I cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the customer has acted against my or the manufacturer’s/retailer’s instructions i.e., washing instructions, steaming etc.
14. I will not be responsible for charges if you have another company make corrections – you will still be responsible for the original bill.
15. Charges will be made for any corrections that are not my fault.
16. Insurance Claims: I undertake all work on behalf of the client named and it is they who are responsible for the payment of the account. In the case of Insurance companies and insurance work, I will undertake the work on the clear understanding that the account will be paid by the client named when the account becomes due as described in clause 16.
17. Where work is undertaken in relation to an insurance claim, a 50% payment on acceptance of the estimate will be payable by the client, unless an agreement exists between myself and the insurers to pay the account directly.
18. Complaints will be dealt with as quickly as possible and resolution of the same will be my prime objective. Complaints which cannot be resolved through me, may be referred to The Association of Master Upholsterers and Soft Furnishers, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service.
19. All old covers will be removed prior to upholstery; these covers will be discarded unless the client advises that they be returned. This advice must be written in the order.
20. Payment Terms: A 50% non-refundable payment is required for me to accept an order. The balance is due in full prior to delivery or collection. Interest on overdue accounts will be charged at 1.5% per month or part thereof. Prices quoted stand for three months.
21. A payment of 50% will form an acceptance of the terms and conditions above.
22. Any information provided by the contact form will never be used by third parties and will only be used for communication by Jo Madgwick Upholstery.